Excerpts from the full article as publiched in the August 12, 2009 issue of Logistics News: Does Real-Time Performance Feedback to DC Operators Make Sense? Staple of Labor Management Systems Demos is Less Often Used, but Trends are Moving That Way “Steve Johnson, a principal at the consulting firm Johnson Stephens Consulting in Atlanta, sees the benefits of real-time feedback, but agrees that adoption of the practice to date is still low. “LMS feedback to RF and Voice users offers the best opportunity yet to realize further productivity gains right at the point of work,” Johnson told SCDigest. He adds: “LMS providers are working to provide this as part of their solutions. We estimate that an additional 12 to 18% productivity improvement can be realized just from being able to feed back “the score” to associates, literally as they are doing the work.” But, he says some companies feel real-time feedback can be a distraction and can actually dis-incent workers who will gear back to just 100% when they could do more, especially if there is no incentive for over-quota performance.“ Please click here or the link below to read the complete article: http://www.scdigest.com/assets/On_Target/09-08-12-1.php?cid=2645 About Johnson Stephens Consulting Johnson Stephens Consulting is a supply chain operations consulting and integration firm that provides practical, interactive, consulting assistance to retailers, wholesalers, e-commerce/direct to consumer companies, 3PLs, and consumer products distributors. Our focus is to provide our clients with the most cost-effective, service focused solutions for supply chain operations. Services include supply chain strategy, supply chain execution systems, facility design and implementation, and operations improvement. Founded in 2003, JSC professionals have completed over 400 projects and served over 200 different organizations. Click here to see our full list of supply chain services. For more information about real-time performance feedback to DC operators, contact: 678.842.9114
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